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Boffin Privacy Policy

Thank you for visiting our website (this "Site"). This Privacy Policy explain the ways in which we collect information from you through your use of this Site or when you otherwise interact with us, the ways that Boffin may use that information, and the choices that are available to you with respect to our handling of your data, so please read it carefully.

We've prepared this Privacy Policy to help you (the individual who uses this website and its features, or engages with us directly by email or telephone) understand our information practices with respect to the collection, use, and disclosure of information we collect from you through this Site, and any other services we provide to our customers or end users (collectively, the "Service").

Our commitment to employees is governed by our internal employment policies.

In all instances, we are committed to transparency with our customers, employees and protecting your data privacy. If you have any questions or concerns about our use of your Personal Information, then please contact us using the contact details provided in the section titled "Contacting Us".

Overview of the Sources of Personal Data

This Privacy Policy governs how we collect and process information obtained from your visits to our website, when you contact us directly (or interact with us via other media outlets and social media) about becoming a customer or to obtain other information, and when you engage with us as part of the employment process. All of the different forms of data, content, and information described below are collectively referred to as "information."

1. Information We Collect and Store
When you interact with the Site and in connection with our events, and sales and marketing activities, we collect information that alone or in combination with other information could be used to identify you ("Personal Data"), as described below.

A. Information You Give Us
We may collect your‎ name, email address, phone number, username, demographic information (such as your occupation), as well as other information you directly give us on our website. For customers who have paid services, we collect your billing details such as credit card information, banking information, and/or billing address.

We may also collect data from you including without limitation when you attend one of our marketing events, during phone calls with our representatives, or when you contact customer support.

We collect and store the files you upload, and we may associate all or a portion of these files with you.

If you work, and apply to work, for Boffin, please refer to our internal employment policies to read about the information we collect from personnel.

B. Information We Get from Others
We may also receive Personal Information (for example, your email address) through other users, for example when they share something with you, or refer Boffin to you.

We may receive data about organizations, industries, website visitors, marketing campaigns, and other matters related to our business from affiliates, subsidiaries, partners, or others that we use to make our own information better or more useful. This data may be combined with other information we collect and might include aggregate level data. One example is to analyze your translated content and provide you suggestions to improve its quality.

C. Information Automatically Collected
We may collect information about the devices accessing our website and application. Some examples are: type of device, what operating system is used, application information, unique device identifiers and crash data. The type of information we collect depends on the type of device used and its settings.

We may automatically log information about you and your computer. For example, when visiting our website, we may log your computer operating system type, browser type, browser language, pages you viewed, how long you spent on a page, location, access times and information about your use of and actions on our website.

We use "cookies" (small data files that we transfer to your device) and other tracking technologies to operate and administer the Site, analyze trends and improve your access to, and use of, this Site.

D. Information You Upload
We automatically collect information from the files and content you upload in the Service, including but not limited to files and images you upload, translations you submit, information related to translations, and comments.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data with our service (e.g. in the content you upload), we will not be able to tell. We will treat all the personal data included in files and content uploaded as ordinary personal data.

Changing or Deleting Your Information
You have the right to be 'forgotten'. Send us an email at privacy@boffin.com requesting the deletion of your account and removal of personal information and we will delete your information unless we have another legal reason to hold your personal information (such as a legal claim or a regulatory requirement).

2. How We Use Personal Information
We use your personal information for the following purposes:

  • To operate, maintain, and improve our site, products, and services.
  • To be able to provide products and services to our users at their request based on our contractual relationship.
  • To respond to comments and questions and provide customer service.
  • To communicate system updates, promotions, upcoming events, and other news about products and services offered by us.
  • To link or combine user information with other personal information.
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • To send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. These communications are strictly necessary and you may not opt out of them.

Our Legal Basis for Processing Your Personal Information

In order to collect and/or use your personal information we have at least one of the following legal bases:

You have given us clear and explicit consent to process your personal information. If you have previously given consent to processing your information, you can withdraw such consent at any time. You can do this by emailing us at privacy@boffin.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information we will stop processing your personal information.

Processing your information is necessary for a contract to be formulated and executed in order for us to be able to provide our products and services or because such information is necessary before entering into that contract.

Existing customers
If you have been our customer in the past, we may communicate with you via email, in order to inform you about products and services similar to the ones you showed interest in.

Legitimate interests
Processing your information is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests may include the following:

  • Delivering, developing and improving our services and products.
  • Ensuring that our website, platform, and infrastructure operate smoothly.
  • Determining whether marketing campaigns are effective.
  • Improving data security.
  • Gaining insights from your behavior on our website in order to be able to offer you and third-party services and products which they find useful.
  • In each case, we found that these legitimate interests were not outweighed by your rights and interests.

How Do We Share Personal Information?

We may share personal information as follows:

  • We may share your personal information with other companies of the Boffin Language Group to carry out our daily business operations and to enable us to maintain and provide the service to you.
  • We may share personal data with certain marketing and advertising partners to send you promotional communications about Boffin.
  • We may share information per our customers' instructions.
  • We may share information in compliance with any applicable law.
  • We may share personal information for legal, protection, information security, and safety purposes. Examples include enforcing contracts or policies, reporting on security breaches, or assisting with investigating and preventing fraud or security issues.
  • We may share customer and user access to the customer's account. Project administrators for the customer, authorized users and other designated representatives may be able to add, modify or restrict access to users such as translators.
  • We may share information to comply with laws and regulatory requests. Examples include responding to lawful requests and legal or regulatory processes.
  • We may share information to protect the rights and property of Boffin, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
  • We may share information with those who need it to do work for us. An example is granting a Boffin employee the necessary access in order to perform his/her duties.
  • We may share aggregated or anonymized data. We may disclose or use aggregated or anonymized data for any purpose. An example would be for marketing, analytics or research purposes.
  • We will not share personal information with investors of the Company beyond any personal information that such investors are entitled to for customary legitimate business purposes.
  • We may share other information with third parties when we have consent to do so. We may display information related to your account such as your name, username, the date you started using the Service and the translation projects made publicly available which you are participating in. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time.
  • We may share information in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, Boffin will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different Privacy Policy.
  • We may share information from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

European Economic Area Residents

If you are a resident of the European Economic Area (EEA), you have certain rights and protections under the law regarding the processing of your personal data.

Legal Basis for Processing
If you are a resident of the EEA, we will only process your personal data for the following reasons:

  • To perform our responsibilities under our contract with you (e.g., processing payments for and providing the services you have requested);
  • When we have a legitimate interest in processing your personal data (e.g., to communicate with you about changes to our services, to advertise our services, and to provide, secure, and improve our services); or
  • To comply with our legal or regulatory obligations.

Data Subject Requests
If you are a resident of the EEA, you have the right to access personal data we hold about you and to have certain personal data corrected or erased. You may also have the right to restrict certain processing of your data.

To make any of these requests, please email privacy@boffin.com. We will respond as soon as practicable and may request proof of identification to verify your request.

We may deny or restrict fulfillment of your request in some cases, such as when your access to data places another individual's privacy rights at risk, or the continued processing of your data is necessary to comply with a legal obligation. If so, we will notify you of the reason(s) for this denial.

Questions or Complaints
If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside.

Data Retention
We store the information we collect for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.


All data is stored on servers owned by Network Solutions, protected and monitored constantly. It is not shared with third parties. The web pages containing sensitive data are encrypted. The servers are located in the United States.

Your rights regarding your data
You can request us to erase all your personal data. This does not include the data that we are required to keep for administrative, legal or security purposes.

Our Policy Toward Children

Our Services are not directed to persons under 18. We do not knowingly collect personal data / personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@boffin.com. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information from our files.

Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Site, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Boffin and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites and better understand your online activity.

Contacting Us

We welcome your comments or questions about this Privacy Policy. If you have any questions or comments, please contact us at privacy@boffin.com or at 70 East Beaver Creek Rd, Suite 203, Richmond Hill, ON L4B 3B2 Canada.

Thank you for using Boffin!

By using Boffin's service or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.